Lessons Learned From
Col. Mike Mullane’s Keynote
at STPCon Fall 2009
I was asked to present at the Software Test and Performance conference (STPCon) held the week of October 19 in Cambridge, Massachusetts. The conference was great - full of energy, enthusiasm, and lots of people wanting to learn how to do thorough testing in Agile environments. One of the things I enjoy most about attending these conferences is the opportunity to talk with and listen to others. Everyone has a unique background and can share personal experiences that are both interesting and educational.
One of this year’s keynote speakers was Colonel Mike Mullane (ret.), a West Point graduate who was commissioned in the Air Force and ultimately flew three Space Shuttle missions as an astronaut at NASA. He spoke about teamwork fundamentals, and he emphasized three key components:
- normalization of deviance
- responsibility
- courageous self-leadership
Here, I want to explore the first two.
According to Mullane, normalization of deviance is the natural human tendency to take shortcuts under pressure. When pressed for time, people rationalize and justify why they are unable to meet expected standards. If they see no immediate negative consequences from their actions, they come to believe that the standards were originally too high and were unrealistic. “The absence of something bad happening when deviance was accepted means it was safe to do so,” explains Mullane. This is false feedback, but, because nothing bad happened, the shortcut becomes the norm.
Ironically, in a no-pressure situation, people tend to hold themselves to the original, higher standards. Failure at that point in time is intolerable. When the pressure rises, though, failure comes to be expected. There’s just too much to do. In the effort to get it done, people cut corners and make exceptions. Others accept the deviance, again, because nothing bad has happened. (Interestingly, around this point in his presentation, Mullane noted that it seems there’s never time to do a thing right, but we always find time to do it again. This is something I've pondered in the past, and I find it to be an interesting facet of human behavior.)
Mullane shared with the audience some facts not generally known about the events that led to the fatal disaster with the Space Shuttle Challenger in the middle 1980s. What most of us do know is that an O-ring seal failed, allowing intense heat and flame to go places it was not intended to go. What we don’t know, though, is that engineers at the NASA contractor who designed and built the solid booster rockets knew this could happen. They had seen the same O-ring damage after previous flights. (The boosters are recovered and inspected after each flight.) Some urged NASA to ground the shuttle fleet until the problem could be properly analyzed and corrected.
NASA, though, was under intense pressure to make the shuttle flights successful. In this case, “successful” meant one flight every two weeks - a grueling schedule to try to maintain. And, since nothing bad had happened, grounding the fleet was unnecessary. Doing so would be overreacting. Clearly, the O-rings were over-designed and the specifications were well beyond what was truly necessary to ensure the safety of the crew and the vessel. We know now that these justifications were hollow; there was a real danger, and, deep down, everyone knew it. Just over a minute into the flight, the O-ring failed completely and the Challenger exploded. Mullane called this a “predictable surprise.” NASA knew that it could happen, but they were very surprised when it actually did.
To overcome this tendency to cut corners and take shortcuts, everyone must realize that he or she is vulnerable. “Plan the work and work the plan,” says Mullane. The standards are established in times without schedule and delivery pressures, when people are better able to think clearly. The corners are cut when time is short, pressure is building, and people are less apt to think things through. Mullane stresses that you must execute to meet the standards, and you must adopt a “situational awareness” that enables you to react to the environment and adjust the plan accordingly. This reminds me of a quote I really like from General Dwight D. Eisenhower:
“In preparing for battle I have always found that the plans are useless, but planning is indispensable.”
(And while searching for that reference, I found this one by General Collin Powel:
“No battle plan survives contact with the enemy”
and this one by General George S. Patton:
“A good battle plan that you can act on today can be better than a perfect one tomorrow.”
That second one may be worthy of a future post.)
Coupled with the natural tendency to normalize deviance is a tendency to remain silent in the face of opposition. People choose not to take action for a variety of reasons:
- they don’t like confrontation
- they want to be accepted
- they fear rejection
- the members of the opposition are their friends
- they assume someone else will take action
- they do not believe it is their place to take action
- they are afraid of their supervisor
Mullane told a story about a flight in an F-111 fighter/bomber where he was the navigator. In that role, it was his job to tell the pilot when they were low on fuel. He did, but the pilot said “We have one more mission objective. We’re going to complete that first.” In this case, the pilot had hundreds of hours of flight time in the F-111, but Mullane had logged only 30 or so minutes. He accepted the pilot’s decision without even a word. As you might be able to guess, they ran out of fuel on approach, and they were forced to eject. Both survived, but the plane did not. Mullane’s advice: “Never become a passenger.” He had surrendered his responsibilities and was nothing more than a passenger in the airplane. Instead, he says, everyone has a responsibility to take action when the project is in jeopardy.
The lessons here are very clear, and I believe I can summarize them in just two sentences. First, don’t talk yourself into lowering your standards in the face of pressure. Second, when you see something you know is wrong, do something about it. Avoid the normalization of deviance and accept the responsibility to address it when you see it.